Return and Refund Policy

Last updated, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us fora full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All retuned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@paper-party.shop to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Paper Party LLC

Attn: Returns

5445 Marconi av. apt 2

Carmichael, CA 95608

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Product packaging

Please return items with all accessories and packaging without damage. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. 

Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions conceming our return policy, please contact us at: info@paper-party.shop